WhatsApp and AI for short-term rentals

A conversation with the right context.

Connect the conversation to the stay

On WhatsApp, a question such as “where can I park?” needs information about the correct property. Before activating hostem, gather access instructions, house rules, services and booking details. Decide how to update that information when things change: a new entry code or arrival time needs to reach the operator.

Separate answers from authorisation

Sharing information and making an operational decision require different checks. hostem can explain standard departure times; a late check-out request may need checks with cleaners and upcoming bookings. Agree which steps to delegate and when to involve the manager before the guest receives confirmation.

Test incomplete requests too

During onboarding, review conversations from your operation: a guest changing arrival time, an unclear request or missing information. Check how hostem asks for clarification and involves the designated person. Responsibilities are configured around your tools and procedures, then refined using your team’s feedback.