Property managers
A growing portfolio, a team to coordinate and standards to maintain across every property.
More properties.
The same peace of mind.
Hostem handles guest conversations from the first enquiry through their stay and beyond, coordinating your team and providers according to your instructions.
↗ You give instructions
“Coordinate transfers with my usual driver. Notify me only if the driver is unavailable.”
◇ The guest asks
“We need a transfer from the airport.”
✓ Date, time and flight
✓ Passengers and luggage
✓ Guest contact details
⌁ The driver replies
Shares the collected details.
Asks about availability.
Asks about availability.
“Available. I confirm.”
No reply means still pending.
No reply means still pending.
✓ Transfer confirmed
✓ Driver confirmedThe transfer is confirmed.
The guest receives the summary and the driver’s contact details.
BUILT FOR PEOPLE RUNNING HOSPITALITY
Property managersShort-term rental agenciesHosts and property owners
Among our first clients
The problem
Your portfolio grows.
Your day doesn’t.
A guest arrives early. The cleaning team needs a time. The maintenance provider hasn’t confirmed. And every update goes through you.
Work is scattered across chats, calls, property software and people. Keeping it all together becomes a job of its own.
Messages to chaseScattered informationMissing confirmations
Updates from everyone involved.One shared operating context.
GUESTArriving at 3 pm
CLEANING TEAMAssignment accepted
PROVIDERVisit confirmed
Everything, in one context.People. Priorities. Confirmations.
hostemAn operations manager.
You can teach.
Tell it who to contact, which details to collect and when to involve you. hostem follows those instructions with your guests and providers, using your tools.
You can start with one specific task, such as coordinating transfers with your usual driver. We test the workflow with your team before activating it.
Hostem in action
Daniel’s guest journey
From the first questions about Luna to a review request: Hostem answers, prepares for arrival, coordinates the team and follows up with guests after check-out.
- Before booking
- Before arrival
- During the stay
- Check-out & beyond
Guided demo with simulated conversations and operations.
Responsibilities you can delegate
We activate the right scope for your properties, team and systems.
Guests, at every stage
From questions about the property before booking to messages after the stay. Hostem prepares for arrival, answers during the stay and handles check-out and follow-up in the agreed cases and channels. It uses property information and reservation context when available.
Cleaning and property readiness
Coordinates schedules and assignments with the cleaning team, follows updates and asks for confirmation that the property is ready. Sending a request remains distinct from acceptance or completion.
Maintenance and unexpected issues
Collects information about the issue, involves the designated provider and follows updates. Spending and decisions beyond your agreed rules come back to you.
Bookings and additional services
Follows enquiries and follow-ups, coordinates transfers, experiences and late check-outs according to availability and rules. Runs the steps included in your agreed configuration.
Relationships beyond the stay
Follows up after a stay and can contact past guests through authorised channels and in agreed cases, to collect feedback or encourage another stay.
ONE TASK, STEP BY STEPFrom a message to a confirmed transfer.
With the driver you have chosen.
- The guest requests a transfer
A request for a transfer from the airport to the apartment starts hostem’s support.
- hostem collects the details
Date, time, flight number, passengers, luggage and the guest’s contact details.
- The driver confirms availability
hostem contacts your usual driver with the collected details and waits for a reply.
- The guest receives confirmation
Only after the driver accepts does hostem send the transfer summary and the driver’s contact details.
An issue with a clear owner.
Responsibility: maintenance coordination
- Issue collected
The guest reports an issue. hostem collects the relevant details.
- Approval requested
The quote exceeds the agreed limit. The decision returns to the manager.
- Work confirmed
After approval, hostem follows the provider through to confirmation of completion.
A ready apartment, confirmed.
Responsibility: property readiness
- Request sent
hostem shares the schedule and instructions with the cleaning team.
- Assignment accepted
The team confirms availability and accepts the work.
- Completion confirmed
The team confirms the apartment is ready. hostem updates the guest.
Illustrative scenarios. Rules, channels and responsibilities are customised for your business.
How it works
You teach it.
The work moves forward.
01
Explain how you work
Write to hostem as you would to a colleague: share property information, procedures and the people to involve. Give instructions in your own words and update them when needed.
02
Delegate responsibilities
Define what it owns, which tools it uses and when it asks for approval. The scope is built around your operation.
03
Stay in control
hostem coordinates the steps and collects confirmations. You handle exceptions and refine instructions over time.
Control and reliability
Delegate the work.
Keep the decisions.
hostem works within the scope agreed with you. People remain responsible for decisions and interventions that require their role.
Autonomy defined by you
Responsibilities, limits and cases requiring approval are agreed before launch.
Exceptions have an owner
When a decision is needed, hostem involves the right person with the available context.
Completion needs confirmation
A sent request, an accepted assignment and completed work are different states. hostem keeps them distinct.
Relevant access and information
We define the tools and information each responsibility needs, within your business context.
Our idea of hospitality
More room
to welcome.
The quality of hospitality lives in the details. The right answer, an apartment ready on time, an issue followed through.
hostem follows the steps you currently coordinate yourself: clarifying a request, contacting a provider and passing confirmation back to the guest. Your procedures become its working instructions.
Working with hostem ↗Who it’s for
For people who make
hospitality their business.
Short-term rental agencies
Multiple owners, contacts and providers. hostem keeps each property’s context and operating rules.
Hosts and property owners
Professional hosts and owners managing their own short-term rentals, ready to delegate recurring work while keeping a personal relationship with guests.
Onboarding
Start with your business.
Grow together.
No forced switch of property software. We verify the required connections before activation.
01
Start with your operation
We review your properties and tools, then map recurring work. Together, we choose the first responsibilities to delegate.
02
Prepare hostem
We gather information, connect the agreed systems and configure rules, contacts and approvals.
03
Verify, then activate
We test real cases with your team. We activate the agreed scope and refine it through operational feedback.
Custom pricing
Pricing follows
the work you delegate.
For hostem, pricing scales with the number of properties and the responsibilities delegated to the operator.
01 / ONE-TIME
Initial setup fee
Preparing hostem for your business: information, connections, operating rules and verification of agreed cases.
02 / RECURRING
Custom subscription
A subscription based on the size of your portfolio and the responsibilities activated. Scope and pricing are defined in your proposal.
Tell us how many properties you manage and which work you want to start with.
FAQ
Before you
delegate.
Answers to the most common questions.
What is hostem?
hostem is a digital operations manager for professional short-term rental businesses. It handles guest requests, coordinates teams and providers, and follows tasks through to confirmed completion within the agreed scope.
Which responsibilities can I activate?
Guest communication from the first enquiry: questions before booking, arrival preparation, support during the stay, check-out and follow-up after departure in authorised cases and channels. Also cleaning and maintenance coordination, booking enquiries and additional services. Responsibilities are activated within the agreed scope after reviewing your systems and operating procedures.
Do I need to change my property software?
The goal is to work with your current tools. We verify the connections your operation needs during onboarding, before defining and activating responsibilities.
How do I teach hostem my rules?
Share instructions, procedures and examples through conversations with the team and the operator. We turn them into a verified configuration. Requests needing new capabilities are evaluated before activation.
What happens when a human decision is needed?
hostem involves the contact specified in your rules and provides the request context. A request is not presented as accepted or completed without the required confirmation.
What if the driver is unavailable or does not reply?
If the driver is unavailable, hostem sends you the request details so you can decide what to do. If there is no reply, the transfer stays pending and hostem follows the agreed follow-up procedure. The guest receives confirmation only after the driver accepts.
How much does hostem cost?
Pricing is custom: an initial setup fee and a subscription based on the number of properties and delegated responsibilities. Your proposal defines the scope of your activation.
Can I start with one responsibility?
Yes. We can start with a limited, verified scope and add responsibilities as your business needs them.
Let’s start here
What work would
you like to delegate?
Tell us about a task you currently handle, which tools you use and who is involved. We’ll explore how to delegate it to Hostem.
Resources
From managing
to delegating.
OPERATIONS GUIDE
A digital operator for short-term rentals: what to delegate
A guide to choosing the first responsibilities to entrust to hostem.
Read the guide ↗
OPERATIONS GUIDEFrom an assignment to a ready apartment
Why sending a message is only one step in coordinating cleaning.
Read the guide ↗
OPERATIONS GUIDEDelegating to AI while staying in control
Rules, approvals and confirmations: the foundations of operational delegation.
Read the guide ↗