Automating messages to Airbnb guests

From answering to coordinating.

Start with property information

Arrival time, access instructions, house rules and reservation context make an answer useful. Organising this information is the first step toward delegating communication without restarting from scratch with each request.

Separate information from action

Sharing the check-out time is different from authorising a change. Collecting a transfer request is different from confirming the service. Rules need to specify the required checks, who can approve and when to update the guest.

Follow what happens next

When a conversation involves cleaning, maintenance or other providers, context needs to move with the work. hostem coordinates the responsibilities activated for your portfolio and asks for the agreed confirmations, bringing exceptions to the designated person.

Evaluate it in your operation

Service quality depends on configuration, available information and the people involved. Start with a concrete responsibility tested with your team. Scope can grow over time; outcomes and guest reviews cannot be guaranteed in advance.